Average Reviews:
(More customer reviews)The product itself is great - well constructed, folds away nicely etc. BUT - and it's a big but - at time of writing, the photos are misleading. They have the same images no matter what size you are looking at.
We 'wish-listed' an inappropriate size because it looked right in the picture. So my mother-in-law buys it for our pooch, and it's too big. I took it to the post office, and its $90 to return it. Hubby took it today to UPS, and they quote $55 (not sure how its $25 to receive it via UPS, probably some sort of company bulk discount). Not worth it, so now we are going to try to sell it on Craigslist, if that doesn't work, we'll be donating it to our local shelter or something. So that is the $95 that my MIL spent on product and shipping just gone essentially, she'll be upset because she loves her grand-dog and likes to get him nice things.
Customer service at Go Pet Club is appalling. I tried phoning multiple times, on different days and times, and the number (listed on Amazon) doesn't work - just get the fax tone every time. I emailed instead, asking about how refund/exchange would work since it was a gift but we were going to get the replacement to save my MIL the hassle, also asking for advice on which size to buy, giving my dogs breed and size. All I got back (to be fair, on the same day) was a copy and paste of the returns policy. NOTHING about what size would be appropriate, nothing about the specifics of our return - which we're not even doing now because the shipping is so expensive: product only refund $70 - shipping cost $55 = essentially $15 back - better to sell it or I'd rather donate it.
Putting your dog in a crate that is too small is cruel, buying a crate that is too big is pointless because your dog won't feel safe or comfortable in it and so won't willingly go in it - so it either sits there as a big waste of money or you have to force them into it. Getting the right size is very important, and something they need to give more guidance on.
I found the size measurements on their own website (buy on Amazon, the price difference is insane, or better yet, give your hard earned dollars to a better company) and got a yardstick to start virtually building it around my dog to work out the best size to get him. Ordered it, and they sent an automated email asking for a good review. So I sent a second email saying that I was very disappointed in their very sub-standard customer service since their phone number doesn't work and they don't answer emails properly, and because of their inaccurate pictures and lack of information we're out a lot of money - that could have been spent instead on toys and treats for him! Guess what, I've not heard back from them. Wish I could say I'm surprised.
So they have got 2 purchases instead of 1 out of us, but never again will I use this company. If it wasn't for the fact that our replacement shipped already, I'd be canceling the order.
(Review placed on page for every size as relevant for every size).
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GoPetClub 32" Dog Cat Portable Travel Bed House Pet Crate Cage Kennel AG32
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