Average Reviews:
(More customer reviews)This is what I was told when I tried to return my Kittywalk Cozy Cabin. I ordered the carrier from Pet Solutions (vendor). Instead of arriving in 7-10 days, it took over 2 weeks (too late for my trip.) Pet Solutions had me send carrier back to kittywalk (at my expense). Kittywalk was to notify the vendor when the package arrived and then I would get my refund. Kittywalk was notified of the plan (by me.) I was informed of a 25% restocking fee. I explained that I was returning the item for poor service and that I should not have to pay a fee. The employee on the phone said that they would waive the fee. Package arrived at kittywalk on 7/28, but by 8/25, I still had not received a refund. When I called Kittywalk, they informed me that they do not issue refunds daily (but it had been a month.) They called me back (same day) and told me they had issued the refund to Pet Solutions, minus the 25% restocking fee. I reminded her that this was supposed to be waived. She denied saying this, of course. I asked to speak to the boss, and he simply said that I was not their customer and that he would not talk to me. They lied to Pet Solutions, telling them I agreed to pay the fee. I have never been treated so rudely. Pet Solutions was quite passive. I had to do all of the leg work with no real help from them.
Click Here to see more reviews about: Kittywalk Cozy Cabin - Green
Click here for more information about Kittywalk Cozy Cabin - Green
No comments:
Post a Comment